Support

Common questions

Do I have to do all four exercises?

No. Three of the four keeps your streak going, and a missed day never resets anything you have earned before it. Brightkeep celebrates showing up.

My scores went down. Should I worry?

Scores bounce around for ordinary reasons — sleep, stress, lighting, a distracting room. Brightkeep compares you only to your own past, never to other people, and no score here means anything medically. If you are worried about your memory, speak to your doctor.

How do I make the text bigger?

Settings → Text size. Choose Larger or Largest and the whole app scales, including the exercises.

Who is Keeper?

Keeper is our AI companion, reachable from the button in the corner of every screen. It can encourage you, explain your progress in plain words, and look up brain-health answers with sources. It is not a doctor and cannot diagnose anything.

How do I stop the daily reminder?

Settings → Daily reminder → turn it off. You can turn it back on any time.

How do I cancel Plus?

Settings → Manage subscription. See our refund policy — full refund within 30 days, no questions asked.

Delete your account

Email privacy@brightkeep.app from the address on your account and ask us to delete it. We remove your profile, sessions, habit check-ins, Memory Log entries, and photos within 30 days, and we confirm by email when it is done.

Helping a parent or partner

Brightkeep is often set up by an adult child for a parent. A few things that help: pick a reminder time tied to an existing routine (after breakfast works well), turn the text size up one notch on day one, and do the first session together. The Family plan covers two people in one household.